Rework Service

+10.500 Happy Clients

After your order confirmation we'll contact you to make sure the measures you chose are the best fit for you

100% Made in Italy
Free Shipping to Italy

Our Rework Service is designed for Fillies boots that need a small modification on the fit.

  • Please contact us via Whatsapp to evaluate the type of intervention required to adapt the fit of the shaft of your Fillies boots to your needs (examples of possibile interventions: making the boots tighter or larger, making the boots shorter, shifting to a smaller foot size, modify the over the knee lenght). You can need one or more of these interventions, we will advice about the best option for you.
  • Pack your boots in their original box (if available) and wait for the courier to pick up them.
  • As soon as they will reach our laboratory our artisans will take care of them and they will come back to you perfect to be worn again
  • For Italy: the price you see is inclusive of the costs for return - via a prepaid label - and new shipment to you
  • For the EU: the price includes only the costs of re-sending, but not of the return costs, to be paid by the customer
  • For extra-EU: please contact Customer Service on Whatsapp to evaluate the feasibility of the Service and the costs.

  • Exstimated time of Reworking from arrival in our laboratory is 2 working weeks. We can need longer time for particular requests or when demand is very high.

    If you buy the Rework Service within two weeks from receiving your order you will get a 99€ voucher* to be spent on the purchase of a new pair of boots.

    *The voucher is valid for one year from the purchase of the Rework service and cannot be combined with other promotions.

      Estimated production time: approximately 3 weeks. 

      Production times are estimative and only indicative. They may be substantially extended during particular periods of the year (promotions, holidays) and when demand is very high

      You will be notified with a tracking code as soon as your order will be ready for shipment. 

      • Delivery to Italy: Free
      • Rest of the world: depending on destination

      Any import taxes, custom duty fees and VAT incurred by shipping to UK and extra EU addresses are the responsibility of the customer and they will be due to the courier at the time of the delivery. Deliveries to USA do not incur in these extra costs. 

      Click here to get more information about our shipping policy or write us if you have further requests.

      Our boots are customized and realized according to the request of every single customer, thus, dealing with made to measure articles, it is unfortunately not possible to request the return and refund of your order. For this reason we kindly invite you to be sure about the selected sizes before placing your order, we can support you via chat, whatsapp or email if you have any doubts or specific needs.

      As soon as you receive your package, if you are not satisfied with the measurements that you indicated in your order, you can contact us in order to evaluate the possibility of using our Paid Rework Service.

      Customer Reviews

      Based on 3 reviews
      Lavoro perfetto

      Lavorazione perfetta, accolte le mie richieste al 100%

      LAURA P.
      Rilavorazione splendida!

      Anni fa avevo comprato il mio primo paio di stivali, ma purtroppo avevo preso male la misura e mi andavano comunque stretti. Con una cifra irrisoria, i miei bellissimi stivali sono stati rilavorati e ora posso indossarli alla perfezione!

      Greta C.

      Mi sono trovata molto bene sia col procedimento di richiesta rilavorazione, sia col risultato finale. Complimenti ancora una volta a tutto il team F&B.